Refund Policy

1. Subscriptions

We offer a 14-day money-back guarantee for your initial subscription purchase. If you are not satisfied, you may request a full refund within 14 days of your first payment. Subsequent monthly or annual renewal payments are non-refundable. You can cancel your subscription at any time to prevent future charges.

2. Consumable credits (usage add-ons)

Purchases of additional credits (e.g. for heatmap generation) are strictly non-refundable once any portion of the credits has been used. If you purchase a credit pack by mistake and have not used any credits, you may request a refund within 7 days of purchase. Unused credits have no cash value and cannot be exchanged for currency.

3. How to request a refund

To request a refund, email billing@semwiser.com from the address associated with your account, including your order details. Eligible refunds are issued to your original payment method through Stripe. You can also raise a refund request from the receipt emailed to you for each purchase.

4. Exceptions

Nothing in this policy limits any non-waivable statutory rights you may have under applicable consumer protection law. Where such rights apply, they prevail over the terms above.

5. Contact

Questions about a refund? Reach us at billing@semwiser.com or via our contact page.