Ownership transfer & the one-team rule

Each person belongs to exactly one team. When you accept an invite, a workspace of your own with no other members and no work in it is closed for you. If your team has other members, leave it first, and an owner transfers ownership before leaving. If your own workspace holds scans or clients, ask to be invited on a different email address, or contact support about moving that work.

The owner transfers ownership from the Manage menu on a member’s row in the Members table: choose Make owner, and you become a Manager. Branding is owner-only, so transferring ownership also hands over branding control. A team on per-member credits has to switch back to shared credits first.

When you have your own plan

A plan stays with the person who holds it. Joining another team or transferring ownership doesn’t cancel, move or merge it, so neither can happen while your account has its own paid plan or trial, including a paused plan or one set to end. Extra SEO crawl pages on a GBP Management plan end with that plan.

• Cancel the plan in My profile → Subscription info. It runs until the end of the period you’ve paid for; join the team or transfer ownership once it has ended.
• A paused plan has no Cancel button there, so it is ended through support.
• A plan set up for you by our team doesn’t stop you joining another team. It does stop an ownership transfer for now, so contact support to end it or to ask about moving it to the new owner.
• To join sooner, or to ask about moving a plan to the new owner, contact support: open Help & support in the app and choose Talk to a human.
• Or ask the team owner to invite a different email address.