Refunds on failed scans
Failed scans don’t cost you credits.
If a scan fails (for example, too many points error out), the credits reserved for it are automatically refunded to your wallet: you only pay for scans that complete.
Refunds appear as Scan refund entries under Recent Transactions in My profile → Subscription info, which the account owner and Managers can see. With per-member credits, a scan’s refund goes back to the member who ran it, and each member sees their own transactions there.